Increase customer retention and satisfaction with our customer facing modules that give total transparency to the mobile workforce process. Everybody can relate to the frustration of being sat indoors waiting for engineers or technicians to arrive and not turning up.
With our engineer tracking module, this problem will be eliminated. The customers will be notified of a real time estimated arrival by SMS. It will also contain useful contact numbers for the customer and any details of future and historical visits.
Reduce the number of phone calls from your customers chasing information, with this module they have all the information they need, and more, at the touch of a button. On top of all the features that are included, what better way to build trust and enhance the user experience for customers than providing them with up to date technology.
Mobile technology is available in all walks of life and you owe it to your customers to provide them with a mobile experience too.
Customers can log in to a back end system to see all jobs that have been completed, view relevant invoices, see which engineer attended the job and which staff member oversaw the job. Engage with your customers by allowing them access to the system so they can see everything.